Terms of Use

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY PROVIDE KEY INFORMATION ABOUT YOUR LEGAL RIGHTS AND OBLIGATIONS, FUTURE CHANGES TO TERMS, AUTOMATIC RENEWALS AND LIMITATIONS OF LIABILITY

These General Terms of Service ("Rules"), together with any applicable ones, govern your use and access to our service (website), support service, any interactive areas, software, applications and other services (collectively "Services"). Services are provided by "NetRay" ("we", "us", "our", "NetRay-VPS", "NetRay"). Please note that the Terms contain legal agreement between you and NetRay. By visiting our websites, installing and / or using the Services, you confirm that you have read the Terms, understand them and agree to be bound by these Terms. If you use the Services on behalf of an organization, you agree to these Terms for that organization and confirm that you have the authority to act on behalf of that organization and to comply with these Terms on behalf of that organization. If you do not agree with these Terms or any of their provisions, please do not install or use our Services. NetRay may change the Terms from time to time. The most recent version is the version that applies to your use of the Services. If the changes include material changes that affect your rights or obligations, we will notify you in advance of the changes in reasonable ways, which may include notification via client applications, the website, or email. Unless otherwise indicated by us, each update to the Terms will be effective from the moment the modified Terms are posted on this web page. You understand and agree that any further use and access to the Services following the posting of any updates to these Terms means that you voluntarily agree to be bound by the updated Terms.

THIS SECTION INCLUDES INFORMATION ON THE CONDITIONS OF CONFIDENTIALITY AND PRIVACY, AS WELL AS ON THE PROCESSING OF CLIENTS' PERSONAL DATA.

Our offers are subject to change. We reserve the right to make technical and other changes within reasonable limits. When placing an order, the customer is obliged to familiarize himself with the preliminary offer. We will promptly acknowledge receipt of the order from the customer. The confirmation is not contractual. Confirmation and acceptance of a contract can be combined. We have the right to accept the contract proposal (order) within 3 working days after receipt. We also have the right to reject the order after checking the reliability of the client.

You do not need to create any accounts to use any of our Services. To access and use our Services, you may be required to download and install our Software on your device. Pursuant to these Terms, “Software” means any mobile and desktop software applications and any other software (including any releases, updates, enhancements, or revisions) and any documentation that accompanies or is made available in connection with such software provided by us to you for your use of the Services. You are solely responsible for all use of or activities with the Services. We do not receive any information from you, except for the technical data necessary to provide you with the service. We do not mandate the use of these public data. In order to use and provide the service, we may only ask you for your Email or contact details. You use the Services at your own risk. Services may be changed, updated, interrupted or suspended at any time without notice or liability. We do not accept any responsibility for any harm or other adverse consequences for you caused by this. NetRay, its owners, employees, agents and others who are associated with the Services shall not be liable in any way for any damages of any kind, whether performed or intentional, resulting from or arising from the use of any account registered with the Services. In order to fully use our Software, the application may ask you to access your camera in order to scan a QR code; as well as file access so you can load configurations into the app. Please note that NetRay is not responsible for service providers; in case there are problems on the side of the service provider, NetRay will automatically generate a file with only working configurations. In this case, the client can apply to the feedback form on the site and, upon request, receive an additional configuration to replace the broken one.

Subject to the terms and conditions of these Terms, we grant you a limited, revocable, non-exclusive, personal, non-transferable, non-sublicensable, fixed license to: (1) download and use a copy of our software; and (2) use the Services, including, but not limited to, products and services available on or through our software or our website. No other rights or licenses, express or implied, of any kind are granted to you under this Agreement with respect to the Services. The license granted here is effective until terminated. This license will automatically terminate if you do not comply with these Terms. Technically, this refers to the use of a VPN configuration of its certificate allocated per user and generated by the "Single User" technology and the prohibition of parallel sessions. The client downloads the application (software) from official resources. NetRay - consists of open source code, and is not responsible for the performance and licensed use of open source software by the client. You must not take any action to jeopardize, restrict or interfere in any way with our property and rights with respect to the Services. All rights reserved unless otherwise noted. The version of the Services and software available on your renewal date may be different from the version available at the time you first purchased a license from us. This also applies to NetRay applications. Apple Requirements. For the sake of clarity, in respect to the Software that is downloaded from Apple, Inc. (“Apple”) App Store, the License is limited to the use of such Software on any Apple-branded devices that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that such Software may be accessed and used by other accounts associated with you via family sharing or volume purchasing features.

We are not responsible for direct losses, secondary damages or lost profits due to technical problems and Internet failures that are not within our sphere of influence. You agree that we completely disclaim responsibility for the actions of the client. However, in the event of violations of the terms and conditions of security or systematic complaints from the service provider, public organizations or other Internet communities, we reserve the right to block the service without notice. In addition, NetRay disclaims liability for possible damage to third parties in the course of the use of our services by the client. This means that all responsibility for the actions of the client when using our service will fall in full on him personally.

All paid services are subscribed for a service period. You choose the service period and payment method when subscribing to services. Our services do not provide for an extension system for additional payments after the end of the tariff. Under these conditions, it is necessary to repeat the procedure for acquiring a new configuration for a new period with a new security certificate. Information about payment methods is updated in real time on the official website. In some cases, we or others on our behalf may offer a free trial of our paid services. The duration of the free trial period and other details will be specified when ordering. We determine your eligibility for a free trial in our sole discretion, and to the extent permitted by applicable law, we may limit or withdraw your free trial option at any time without notice. You can find more information about promotions and the loyalty program in the relevant section of these rules. We do not charge automatically. You pay for the service separately without subscription and registration for a certain period. As described earlier in case of violations of the rules, the service may be terminated without prior notice and refund.

All cancellations and refunds are resolved on an individual basis and are reviewed personally by company specialists. If you would like to request a refund, you may do so within 24 hours of purchasing our services. We strive to ensure that you are completely satisfied with our services. However, we would like to first resolve the issue you are experiencing. There are common service configuration issues that may interfere with your use of the Services, and we resolve most issues that users experience. Refunds will not be considered for users suspended for violating these Terms. Once a refund is issued, you will no longer have access to the Services.

The Services are not intended for minors and any use by minors should only be under the direction, supervision and consent of their parents or guardians. In addition, we rely on parents and guardians to ensure that minors only use the Services if they understand their rights and responsibilities as set out in these Terms and our Privacy Policy.

NetRay technical support works in real time through the chat of the Telegram messenger, the contact address of which is indicated on our official website. And also by receiving a written request by e-mail through the feedback form. The working hours of the Technical Support are 10 hours per day. 08:00 - 18:00 (GTM + 1; 8:00 am - 6:00 pm). The response time and request processing time depend on the specific message subject, as well as on the workload of the Technical Support operators. In case of not receiving a response to the request to the technical support service, the client is recommended to make a second request, with the attachment of no response to the previous request.In exceptional cases, in case of technical problems or problems associated with the limitations of the service provider, the client has the right to contact the related contact services to arrange communication with technical support. Related Services may include: sales department, advertising manager, partner services manager (google mail, forums, advertiser sites, etc.).

You agree to receive communications from us electronically, such as email, attachment messages, etc., and agree that such notices satisfy any legal requirement for written communications. You agree that we may notify you of changes or additions to the Services, of any of our products or services, or for such other purposes as are reasonable or required by applicable law. For communication and the functionality of the services, we use communication systems in the form of accounts in the Telegram application and electronic mail services.

THIS SECTION INCLUDES INFORMATION ON THE CONDITIONS OF CONFIDENTIALITY AND PRIVACY, AS WELL AS ON THE PROCESSING OF CLIENTS' PERSONAL DATA.

Our data protection policy complies with the GDPR (General Data Protection Regulation), BDSG (German Federal Data Protection Act) and TMG (German Telecommunications Act). We only store and use your personal information to process your orders and to contact you. The customer's email address will only be used for order information and for billing purposes. In rare cases or disputable situations, the company may request additional verification from the client, including scanned identity documents.

NetRay - , completely accurately and without additional agreements, does not collect or store information about users in any other form other than that described above. In addition, we offer our users the opportunity to order the service as anonymously as possible when only certain data is transmitted that does not entail a loss of confidentiality. We do not share your personal information with third parties. Your information is only entrusted to the appropriate registrar (e.g. DENIC) to register your domains and also to participating partners (e.g. bank) to process your orders. In such cases, the transfer of information is carried out in accordance with the Federal Data Protection Act (BDSG). We limit the amount of transmitted information to the very minimum.

NetRay processes user data to a limited extent - to provide the Services, process payments for the Services, and to operate our websites and services. We process the following basic information: Information for creating an account, only the mailbox or contact details of your Telegram messenger (this is necessary to transfer access to the services to your use); Possible payment information that remains in the payment histories of your accounts (to determine whether a particular payment belongs to your order); Website data, Google analytics data for website analytics. The information is not personalized; All information provided by the client is not collected and stored in billing databases or logs, which is why, if you contact technical support, We may ask you to provide this data in order to fix problems. In order to fully use our Software, the application may ask you to access your camera in order to scan a QR code; as well as file access so you can load configurations into the app.

THIS SECTION INCLUDES INFORMATION ABOUT THE SYSTEM OF PROMOTIONS AND DISCOUNTS, PROMOTIONAL OFFERS, PROCEDURE FOR PARTICIPATION AND APPLICATION OF SPECIAL GIFT PROMO CODES OR OTHER LOYALTY CARDS.

To use the Promo Code, you must enter a unique code in a special field on the NetRay website when placing an order for services and make sure that the Promo Code is used when calculating the cost. a) If the User did not apply the Promo Code when placing an order, including as a result of a technical failure, the services are payable in full; b) The Promo Code cannot be sold or exchanged, including for cash, and can be used by the Holder of the Promo Code only once, unless otherwise indicated in the accompanying materials to the Promo Code. The user can use one Promo Code once. It is not possible to use several Promo codes at the same time when ordering one service. a) When using Promo Codes, discounts are not cumulative; b) Discounts and Promo Codes cannot be combined with other NetRay promotions. The Promo Code provides the opportunity to receive with a Discount only those NetRay services that are listed in the accompanying materials to the Promo Code.The Promo Code does not apply to renewal services, unless otherwise specified in the accompanying materials to the Promo Code. The promo code can be used before the date (time) indicated in the accompanying materials. Promo Codes that have not been used by the specified date (time) become invalid and cannot be used after the specified date (time). NetRay reserves the right to change the conditions for using the Promo Code at any time, including the validity period and / or the amount of the Discount. a) NetRay reserves the right to suspend a particular Promo Code at any time without stating a reason. b) NetRay reserves the right to suspend the configurations purchased using the Promo Code at any time (according to the general terms of service of NetRay). In case NetRay reveals violations of these Terms and other abuses by the Promo Code Holder, NetRay has the right to cancel the Promo Code and / or services ordered using it. The use of the Promo Code is the consent of the Promo Code Holder to receive additional advertising information from NetRay through communication channels.